Indicators of the Library Service
| Indicator | 2021 | 2020 | 2019 |
| Percentage of performance of the Service's objectives Minimum 85% |
96,41% | 95,67% | 96,07% |
| Indicator | 2021 | 2020 | 2019 |
| Level of user satisfaction on a scale of 1 to 5, in relation to the attention of the staff Minimum 3,5 Triennial |
-- | -- | 4,17 |
| Level of user satisfaction, on a scale of 1 to 5, in relation to the overall assessment of the provision of the service Minimum 3 Triennial |
-- | -- | 4,04 |
| Indicator | 2021 | 2020 | 2019 |
| Average hours of training per person and year Minimum 40hours |
51,02 | 50,58 | 68,54 |
| Percentage of accepted requests for assistance to courses in relation to the applications Minimum 70% |
-- | 97,54% | 95,70% |
| Indicator | 2021 | 2020 | 2019 |
| Social networks: Twitter. Engagement Minimum 1% |
1,40% | 1,45% | 1% |
| Social networks: Instagram. Engagement Minimum 10% |
10,02% | 22,65% | 12,8% |
|
Social networks: Youtube. Average views of the broadcast in the last year Minimum 50 |
68 | -- | -- |
| Indicator | 2021 | 2020 | 2019 |
| Servei Pregunt@: percentage of responses sent within the term of 2 business days following the consultation Minimum 90% |
90,90% | 98,31% | 99,64% |
| Number of page views at PIAO Blog Minimum 18.000 |
20.220 | 37.857 | 21.489 |
| Number of queries received in relation to scientific production Minimum 15 |
40 | 63 | 36 |
| Percentage of queries in the PIAO Blog resolved within a maximum of 5 business days Minimum 90% |
90% | 100% | 100% |
| Indicator | 2021 | 2020 | 2019 |
| Loan: percentage of real users of document loans in relation to potential users Minimum 55% |
55,54% | 50,04% | 61,20% |
| Loan: average of document loans per real user per year Minimum 10 |
6,19 | 8,43 | 9,98 |
| Interlibrary loan: days of average reception of the orders requested by the UAB in external libraries Maximum 6 |
6,24 | 8,7 | 5,68 |
| Interlibrary loan: days on average of the orders of external libraries requested at the UAB Maximum 3 |
1,81 | 1,38 | 1,3 |
| Indicator | 2021 | 2020 | 2019 |
| Level of user satisfaction, on a scale of 1 to 5, in relation to training courses Minimum 3 |
4,58 | 4,28 | 4,38 |
| Indicator | 2021 | 2020 | 2019 |
| Percentage of articles referenced in the scientific production database (CRIS) that exists in DDD | 11,19% | 15,08% | 16,19% |
| Indicator | 2021 | 2020 | 2019 |
| Digital Library: queries to databases subscribed by user Minimum 35 |
44,27 | 43,77 |
38,03 |
| Digital Library: average of articles downloaded by user Minimum 30 |
31,76 | 46,78 | 42,41 |
| Digital Library: percentage of digital monographs in relation to the total purchases Minimum 20% |
-- | 74,89% | 71,40% |
| Digital Library: average of e-books consulted by user Minimum 10 |
13,18 | 23,65 | 21,12 |
| Digital Library: percentage of growth of the scientific production of the UAB in the DDD Minimum 10% |
7,77% |
10,87% |
10,79% |
| Digital Library: acceptable average price for full text download Maximum 5€ |
0,87€ | 1,48€ | 1,46€ |
|
Document location: average percentage of documents not found relative to all library's documents Maximum 0,050% |
0,01% |
0,020% | 0,151% |
| Weeks of average delivery of documentary material Maximum 6 |
-- | 3,65 | 3,73 |
| Average days of technical processing of purchased documents Maximum 8 |
9,67 | 5,61 | 5,11 |
| Percentage of prestable funds Minimum 75% |
77% | 89% |
77,08% |
| Indicator | 2021 | 2020 | 2019 |
|
Percentage of renewed computers Older than 7 years |
-- | 10,28% | 11,41% |
| Indicator | 2021 | 2020 | 2019 |
| Computer media: percentage of incidents resolved within the term of 2 business days Minimum 80% |
-- | 80,95% | 96% |