Indicators of the Library Service

                                      

Indicator 2021 2020 2019
Percentage of performance of the Service's objectives
Minimum 85%
96,41% 95,67% 96,07%

                                        

Indicator 2021  2020 2019
Level of user satisfaction on a scale of 1 to 5, in relation to the attention of the staff
Minimum 3,5
Triennial
-- -- 4,17
Level of user satisfaction, on a scale of 1 to 5, in relation to the overall assessment of the provision of the service
Minimum 3
Triennial
-- -- 4,04

                                        

Indicator   2021 2020 2019
Average hours of training per person and year
Minimum 40hours
51,02 50,58 68,54
Percentage of accepted requests for assistance to courses in relation to the applications
Minimum 70%
-- 97,54% 95,70%

                                        

Indicator 2021  2020 2019
Social networks: Twitter. Engagement
Minimum 1%
1,40% 1,45% 1%
Social networks: Instagram. Engagement
Minimum 10%
10,02% 22,65% 12,8%

Social networks: Youtube. Average views of the broadcast in the last year

Minimum 50

68 -- --

                                        

Indicator 2021  2020 2019
Servei Pregunt@: percentage of responses sent within the term of 2 business days following the consultation
Minimum 90%
90,90% 98,31% 99,64%
Number of page views at PIAO Blog
Minimum 18.000
20.220 37.857 21.489
Number of queries received in relation to scientific production
Minimum 15
40 63 36
Percentage of queries in the PIAO Blog resolved within a maximum of 5 business days
Minimum 90%
90% 100% 100%

                                        

Indicator 2021 2020 2019
Loan: percentage of real users of document loans in relation to potential users
Minimum 55%
55,54% 50,04% 61,20%
Loan: average of document loans per real user per year
Minimum 10
6,19 8,43 9,98
Interlibrary loan: days of average reception of the orders requested by the UAB in external libraries
Maximum 6
6,24 8,7 5,68
Interlibrary loan: days on average of the orders of external libraries requested at the UAB
Maximum 3
1,81 1,38 1,3

                                        

Indicator 2021   2020  2019
Level of user satisfaction, on a scale of 1 to 5, in relation to training courses
Minimum 3
4,58 4,28 4,38

                                        

Indicator 2021 2020 2019
Percentage of articles referenced in the scientific production database (CRIS) that exists in DDD 11,19% 15,08% 16,19%

                                        

Indicator 2021 2020  2019
Digital Library: queries to databases subscribed by user
Minimum 35
44,27 43,77

38,03

Digital Library: average of articles downloaded by user
Minimum 30
31,76 46,78 42,41
Digital Library: percentage of digital monographs in relation to the total purchases
Minimum 20%
-- 74,89% 71,40%
Digital Library: average of e-books consulted by user
Minimum 10
13,18 23,65 21,12
Digital Library: percentage of growth of the scientific production of the UAB in the DDD
Minimum 10%
7,77%

10,87%

10,79%
Digital Library: acceptable average price for full text download
Maximum 5€
0,87€ 1,48€ 1,46€

Document location: average percentage of documents not found relative to all library's documents

Maximum 0,050%

0,01%

0,020% 0,151%
Weeks of average delivery of documentary material
Maximum 6
-- 3,65 3,73
Average days of technical processing of purchased documents
Maximum 8
9,67 5,61 5,11
Percentage of prestable funds
Minimum 75%
77% 89%

77,08%

                                        

Indicator 2021   2020 2019

Percentage of renewed computers

Older than 7 years

-- 10,28% 11,41%

                                        

Indicator 2021   2020  2019
Computer media: percentage of incidents resolved within the term of 2 business days
Minimum 80%
-- 80,95% 96%