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You have the right to...

Require that the library fulfills all of its commitments, as well as to:

  • Receive information on all the services that the library offers and how they work

  • Receive advice and training in the use of information resources provided by the library

  • Make suggestions or complaints, personally or on-line

  • Have a guarantee of the confidentiality of your personal data

  • Receive respectful treatment and efficient service from library staff

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