Indicators of the Library Service
| Indicator | 2020 | 2019 | 2018 |
| Percentage of performance of the Service's objectives Minimum 85% |
95,67% | 96,07% | 98,89% |
| Indicator | 2020 | 2019 | 2018 |
| Level of user satisfaction on a scale of 1 to 5, in relation to the attention of the staff Minimum 3,5 Triennial |
-- | 4,17 | -- |
| Level of user satisfaction, on a scale of 1 to 5, in relation to the overall assessment of the provision of the service Minimum 3 Triennial |
-- | 4,04 | -- |
| Indicator | 2020 | 2019 | 2018 |
| Average hours of training per person and year Minimum 40hours |
50,58 | 68,54 | 65,47 |
| Percentage of accepted requests for assistance to courses in relation to the applications Minimum 70% |
97,54% | 95,70% | 92,34% |
| Indicator | 2020 | 2019 | 2018 |
| Social networks: Facebook. Engagement rate Minimum 4% |
16% | 11% | -- |
| Social networks: Twitter. Engagement Minimum 1% |
1,45% | 1% | -- |
| Social networks: Instagram. Engagement Minimum 10% |
22,65% | 12,8% | -- |
| Indicator | 2020 | 2019 | 2018 |
| Servei Pregunt@: percentage of responses sent within the term of 2 business days following the consultation Minimum 90% |
98,31% | 99,64% | 99,69% |
| Number of page views at PIAO Blog Minimum 18.000 |
37.857 | 21.489 | -- |
| Number of queries received in relation to scientific production Minimum 15 |
63 | 36 | -- |
| Percentage of queries in the PIAO Blog resolved within a maximum of 5 business days Minimum 90% |
100% | 100% | 100% |
| Indicator | 2020 | 2019 | 2018 |
| Loan: percentage of real users of document loans in relation to potential users Minimum 55% |
50,04% | 61,20% | 65,94% |
| Loan: percentage of documents in loan with a delay in return more than one year with respect to the total loans and renewals Maximum 0,075% |
0,067% | 0,087% | 0,070% |
| Loan: average of document loans per potential user per year Minimum 5 |
4,22 | 6,10 | 7,15 |
| Loan: average of document loans per real user per year Minimum 10 |
8,43 | 9,98 | 10,84 |
| Interlibrary loan: days of average reception of the orders requested by the UAB in external libraries Maximum 6 |
8,7 | 5,68 | 4,11 |
| Interlibrary loan: days on average of the orders of external libraries requested at the UAB Maximum 3 |
1,38 | 1,3 | 1,34 |
| Indicator | 2020 | 2019 | 2018 |
| Level of user satisfaction, on a scale of 1 to 5, in relation to training courses Minimum 3 |
4,28 | 4,38 | 4,38 |
| Indicator | 2020 | 2019 | 2018 |
| Percentage of articles referenced in the scientific production database (CRIS) that exists in DDD | 11,03% | 16,19% | 14,74% |
| Indicator | 2020 | 2019 | 2018 |
| Digital Library: queries to databases subscribed by user Minimum 35 |
43,77 | 38,03 | 55,84 |
| Digital Library: average of articles downloaded by user Minimum 30 |
46,78 | 42,41 | 40,81 |
| Digital Library: percentage of digital monographs in relation to the total purchases Minimum 20% |
74,89% | 71,40% | 73,29% |
| Digital Library: average of e-books consulted by user Minimum 10 |
23,65 | 21,12 | 15,72 |
| Digital Library: percentage of growth of the scientific production of the UAB in the DDD Minimum 10% |
10,87% | 10,79% | 13,52% |
| Digital Library: minimum percentage of use of the BDC Minimum equal to the percentage of the cost of the BDC (16% 2016) |
28% | 26,61% | 28% |
| Digital Library: acceptable average price for full text download Maximum 5€ |
1,48€ | 1,46€ | 1,33€ |
| Inventory of monographs: percentage of lost documents in relation to the consultation and the loan Maximum 0,100% Triennial |
0,22 | -- | -- |
|
Document location: average percentage of documents not found relative to all library's documents Maximum 0,050% |
0,020% | 0,151% | 0,129% |
| Weeks of average delivery of documentary material Maximum 6 |
3,65 | 3,73 | 4,09 |
| Average days of technical processing of purchased documents Maximum 8 |
5,61 | 5,11 | 4 |
| Percentage of prestable funds Minimum 75% |
89% | 77,08% | 76,77% |
| Percentage of subjects with direct access to the recommended bibliography Greater than or equal to 90% |
98% | 100% | 90% |
| Indicator | 2020 | 2019 | 2018 |
| Percentage of renewed computers
|
10,28% | 11,41% | 32% |
| Indicator | 2019 | 2018 | 2017 |
| Computer media: percentage of incidents resolved within the term of 2 business days Minimum 80% |
80,95% | 96% | 76% |