Indicators of the Library Service

                                      

Indicator   2020  2019 2018
Percentage of performance of the Service's objectives
Minimum 85%
95,67% 96,07% 98,89%

                                        

Indicator   2020  2019 2018
Level of user satisfaction on a scale of 1 to 5, in relation to the attention of the staff
Minimum 3,5
Triennial
-- 4,17 --
Level of user satisfaction, on a scale of 1 to 5, in relation to the overall assessment of the provision of the service
Minimum 3
Triennial
-- 4,04 --

                                        

Indicator   2020 2019 2018
Average hours of training per person and year
Minimum 40hours
50,58 68,54 65,47
Percentage of accepted requests for assistance to courses in relation to the applications
Minimum 70%
97,54% 95,70% 92,34%

                                        

Indicator   2020  2019 2018
Social networks: Facebook. Engagement rate
Minimum 4%
 16% 11% --
Social networks: Twitter. Engagement
Minimum 1%
1,45% 1%  --
Social networks: Instagram. Engagement
Minimum 10%
22,65% 12,8% --

                                        

Indicator   2020  2019 2018
Servei Pregunt@: percentage of responses sent within the term of 2 business days following the consultation
Minimum 90%
98,31% 99,64% 99,69%
Number of page views at PIAO Blog
Minimum 18.000
37.857 21.489 --
Number of queries received in relation to scientific production
Minimum 15
63 36 --
Percentage of queries in the PIAO Blog resolved within a maximum of 5 business days
Minimum 90%
100% 100% 100%

                                        

Indicator 2020   2019 2018
Loan: percentage of real users of document loans in relation to potential users
Minimum 55%
50,04% 61,20% 65,94%
Loan: percentage of documents in loan with a delay in return more than one year with respect to the total loans and renewals
Maximum 0,075%
0,067% 0,087% 0,070%
Loan: average of document loans per potential user per year
Minimum 5
4,22 6,10 7,15
Loan: average of document loans per real user per year
Minimum 10
8,43 9,98 10,84
Interlibrary loan: days of average reception of the orders requested by the UAB in external libraries
Maximum 6
8,7 5,68 4,11
Interlibrary loan: days on average of the orders of external libraries requested at the UAB
Maximum 3
1,38 1,3 1,34

                                        

Indicator 2020   2019  2018
Level of user satisfaction, on a scale of 1 to 5, in relation to training courses
Minimum 3
4,28 4,38 4,38

                                        

Indicator 2020   2019 2018
Percentage of articles referenced in the scientific production database (CRIS) that exists in DDD 11,03% 16,19% 14,74%

                                        

Indicator 2020   2019  2018
Digital Library: queries to databases subscribed by user
Minimum 35
43,77 38,03 55,84
Digital Library: average of articles downloaded by user
Minimum 30
46,78 42,41 40,81
Digital Library: percentage of digital monographs in relation to the total purchases
Minimum 20%
74,89% 71,40% 73,29%
Digital Library: average of e-books consulted by user
Minimum 10
23,65 21,12 15,72
Digital Library: percentage of growth of the scientific production of the UAB in the DDD
Minimum 10%
10,87% 10,79% 13,52%
Digital Library: minimum percentage of use of the BDC
Minimum equal to the percentage of the cost of the BDC (16% 2016)
28% 26,61% 28%
Digital Library: acceptable average price for full text download
Maximum 5€
1,48€ 1,46€ 1,33€
Inventory of monographs: percentage of lost documents in relation to the consultation and the loan
Maximum 0,100%
Triennial
0,22 -- --

Document location: average percentage of documents not found relative to all library's documents

Maximum 0,050%

0,020% 0,151% 0,129%
Weeks of average delivery of documentary material
Maximum 6
3,65 3,73 4,09
Average days of technical processing of purchased documents
Maximum 8
5,61 5,11 4
Percentage of prestable funds
Minimum 75%
89% 77,08% 76,77%
Percentage of subjects with direct access to the recommended bibliography
Greater than or equal to 90%
98% 100% 90%

                                        

Indicator 2020   2019  2018
Percentage of renewed computers

 

10,28% 11,41% 32%

                                        

Indicator 2019   2018  2017
Computer media: percentage of incidents resolved within the term of 2 business days
Minimum 80%
80,95% 96% 76%