Indicators of the Library Service
| Indicator | 2019 | 2018 | 2017 |
| Percentage of performance of the Service's objectives Minimum 85% |
96,07% | 98,89% | 97,66% |
| Indicator | 2019 | 2018 | 2017 |
| Level of user satisfaction on a scale of 1 to 5, in relation to the attention of the staff Minimum 3,5 Triennial |
4,17 | -- | -- |
| Level of user satisfaction, on a scale of 1 to 5, in relation to the overall assessment of the provision of the service Minimum 3 Triennial |
4,04 | -- | -- |
| Indicator | 2019 | 2018 | 2017 |
| Average hours of training per person and year Minimum 40hours |
68,54 | 65,47 | 56,46 |
| Percentage of accepted requests for assistance to courses in relation to the applications Minimum 70% |
74,83% | 87,33% | 81,03% |
| Indicator | 2019 | 2018 | 2017 |
| Social networks: Facebook. Engagement rate Minimum 4% |
11% | -- | -- |
| Social networks: Twitter. Engagement Minimum 1% |
1% | -- | -- |
| Social networks: Instagram. Engagement Minimum 10% |
12,8% | -- | -- |
| Indicator | 2019 | 2018 | 2017 |
| Servei Pregunt@: percentage of responses sent within the term of 2 business days following the consultation Minimum 90% |
99,64% | 99,69% | 100% |
| Number of page views at PIAO Blog Minimum 18.000 |
21.489 | -- | -- |
| Number of queries received in relation to scientific production Minimum 15 |
36 | -- | -- |
| Percentage of queries in the PIAO Blog resolved within a maximum of 5 business days Minimum 90% |
100% | 100% | 100% |
| Indicator | 2019 | 2018 | 2017 |
| Loan: percentage of real users of document loans in relation to potential users Minimum 55% |
61,20% | 65,94% | 60,30% |
| Loan: percentage of documents in loan with a delay in return more than one year with respect to the total loans and renewals Maximum 0,075% |
0,87% | 0,070% | 0,070% |
| Loan: average of document loans per potential user per year Minimum 5 |
6,10 | 7,15 | 7,77 |
| Loan: average of document loans per real user per year Minimum 10 |
9,98 | 10,84 | 12,89 |
| Interlibrary loan: days of average reception of the orders requested by the UAB in external libraries Maximum 6 |
5,68 | 4,11 | 5,47 |
| Interlibrary loan: days on average of the orders of external libraries requested at the UAB Maximum 3 |
1,3 | 1,34 | 1,11 |
| Indicator | 2019 | 2018 | 2017 |
| Level of user satisfaction, on a scale of 1 to 5, in relation to training courses Minimum 3 |
4,38 | 4,38 | 4,44 |
| Indicator | 2019 | 2018 | 2017 |
| Percentage of articles referenced in the scientific production database (CRIS) that exists in DDD | 16,19% | 14,74% | 12,70% |
| Indicator | 2019 | 2018 | 2017 |
| Digital Library: queries to databases subscribed by user Minimum 35 |
38,03 | 55,84 | 69,85 |
| Digital Library: average of articles downloaded by user Minimum 30 |
42,41 | 40,81 | 40,24 |
| Digital Library: percentage of digital monographs in relation to the total purchases Minimum 20% |
71,40% | 73,29% | 54,36% |
| Digital Library: percentage of digital documents in relation to the total number of doduments in the collection Greater than or equal to % previous year |
10,64% | 10,58% | 9,14% |
| Digital Library: average of e-books consulted by user Minimum 5 |
21,12 | 15,72 | 10,57 |
| Digital Library: percentage of growth of the scientific production of the UAB in the DDD Minimum 10% |
10,79% | 13,52% | 12,93% |
| Digital Library: minimum percentage of use of the BDC Minimum equal to the percentage of the cost of the BDC (16% 2016) |
26,61% | 28% | 25,11% |
| Digital Library: acceptable average price for full text download Maximum 5€ |
1,46€ | 1,33€ | 0,99€ |
| Inventory of monographs: percentage of lost documents in relation to the consultation and the loan Maximum 0,100% Triennial |
-- | -- | 0,08 |
| Document location: average percentage of documents not found relative to those consulted | 0,151% | 0,129% | 0,100 |
| Weeks of average delivery of documentary material. Maximum 6 |
3,73 | 4,09 | 2,38 |
| Average days of technical processing of purchased documents Maximum 10 |
5,11 | 4 | 4,87 |
| Percentage of prestable funds Minimum 75% |
-- | 76,77% | 76,58% |
| Percentage of subjects with direct access to the recommended bibliography Greater than or equal to 90% |
100% | 90% | 95,25% |
| Indicator | 2019 | 2018 | 2017 |
| Percentage of renewed computers
|
11,41% | 32% | 35% |
| Indicator | 2019 | 2018 | 2017 |
| Computer media: percentage of incidents resolved within the term of 2 business days Minimum 80% |
96% | 76% | 82% |