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SERVICE
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COMMITMENT
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INDICATOR
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1 |
Access and Consultation of documentary resources needed for learning, teaching and researching |
We guarantee access to the basic bibliography facilitated by the academic staff
We offer extensive opening hours
We offer adapted tools and space work for users with special needs.
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Annual Opening Days
Weekly opening hours
Number of adapted equipment
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2 |
Areas and equipment for individual or group work and training rooms. |
We provide well-equipped areas for individual or group work
We offer adapted tools and space work for users with special needs
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Number of places for individual work
Number of places for group work
Number of places adapted for users with special needs
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3 |
Computers, infrastructure for use of laptops and equipment to facilitate watching videos and listening to audio resources |
We provide a constantly updated computer equipment following UAB Computing Service criteria |
Number of computers available to users
Toal number of refurbished PC
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4 |
We attend to enquiries and provide information through the service Pregunt@ |
We answer all queries about library services and resources in a personalized way either at the counter, by e-mail or by phone. At Pregunt@, we answer your queries within two working days
We answer all suggestions or complaints that you make either at the counter, by e-mail or by phone
We give daily notifications, via e-mail, on requested documents that we've received
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Percentage of queries processed in Pregunt@ a maximum of two working days
Number of queries received in Pregunt@
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5 |
Information dissemination through the website, guides and blogs |
We give monthly updates about new acquisitions on our website
We give notifications on programmed changes and news by means of posters and/or on the website, at least five days in advance
We keep our website updated
We regularly organize exhibitions to show special library collections
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Annual number of library new acquisitions lists
Annual number of visits to library website and blogs
Annual number of organized exhibitions
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6 |
Loan of documents and technological equipment |
We offer 75% of our holdings available for lending |
Annual number of loans
Ratio loan per user per year
Percentage of library holdings available on loan
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7 |
We can obtain documents from libraries that are not at the UAB through the Interlibrary Loan service |
We provide access to documents from libraries on other campuses (Bellaterra, Sabadell or hospital teaching units) on request
We provide material requested through interlibrary loans from external libraries within an average of four days, from any Catalan University Library, and after an average of ten days from other libraries around the world
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Time average for receipt of the orders requested by UAB to external libraries
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8 |
Training sessions to learn about the services, resources and facilities of the libraries and the best way to use them |
We offer introductory sessions on the use of the library and the use of tools and resources on specialized information
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Annual number of introductory courses
Annual number of specialized courses
User satisfaction level in relation to training
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9 |
Selection and acquisition of documents for UAB libraries based on your requests |
We welcome your proposals on purchases
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Annual number of library acquisitions
Average time of reception of documents purchased
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10 |
Remote access to a wide collection of digital resources and online transactions (reservations, renewals) from the website www.uab.cat/bib |
We guarantee a permanent availability of computer servers, and the resolution of 80% of incidences within 48 hours |
Time average of incidences resolution
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11 |
Open access publication of scientific, educational and administrative productions from the university community |
We offer a platform for digital publishing for scientific, educational and administrative production |
Annual number of new documents in DDD
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General
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We perform periodic surveys to measure and assess your satisfaction about the services provided by libraries |
Minimum of 3 on a 5-level scale |
